Please note that the effective coverage of 5 GHz Wi-fi is smaller than 2.4 GHz, so ideally, your devices and router should be in the same room.Ĭ) If your computer is connected to the router by Wi-fi, you can try to switch to wired.ĭ) If none of the above methods are effective or applicable, your can try to use Bluetooth connection.Ģ. If you are using Wi-fi connection, the following methods will help.Ī) Keep your phone close to the Wi-fi router, preferably within the same room.ī)Use the 5 GHz band of the Wi-fi router (most routers now support 5 GHz band), because 2.4 GHz Wi-fi is easily interfered by various signals. What should I do if I’ve experienced laggy?ġ. Then open Remote Mouse on your mobile device, enter the IP address to connect.ħ. If your computer is connected to Internet directly, please visit whatismyipaddress on your computer to acquire the IP address. Open Remote Mouse on your mobile device, enter the IP address to connect. If your computer is connected to Internet via a router, you need to set your router’s Port Forwarding to TCP 1978 / UDP 1978, then visit whatismyipaddress on your computer to acquire the IP address. But meanwhile, make sure there is no other data consumption activity on your computer. Remote Mouse will not consume your 3G data. Connect your computer to your mobile phone\’s hotspot. Open your mobile phone’s personal hotspot. Can I use Remote Mouse under 3G/4G Network? If you use Windows 7, you can install Connectify which can transfer Windows 7 into a Wi-Fi hotspot.Ħ. Then connect your mobile device to your Mac’s Wi-Fi.ģ. Your Mac will be transformed into a Wi-Fi hotspot. Select “System Preferences” -> “Sharing” -> enable “Internet Sharing”. If you use a Mac with airport mode, click the Apple icon on the top left corner. Click here to see if your device meets the requirements.Ģ. There are certain hardware requirements for using Bluetooth connection. Click it to connect the device to the computer. On the “Select a Computer” screen of the mobile app, you will find your computer with a Bluetooth sign. Simply turn on Bluetooth on your computer. Remote Mouse supports Bluetooth connectivity now. Apple / Google won’t charge twice for the same In-App purchases, and your previous purchases will be downloaded again.ġ. Once you have confirmed that the In-App purchase was made from your current Apple / Google ID, you can purchase again, instead of using the “restore purchase” option. If you don’t know how to check your purchase history, please check the following links for help:Ģ. Make sure that you have bought In-App purchase for Remote Mouse from the current Apple / Google ID you are currently logged in. Click the lock icon again to prevent further changes (optional)ġ. Click the plus sign and add Remote Mouse to the whitelistĦ. Click the lock icon in the lower left corner and enter your Mac password to unlock itĥ. Switch to “Privacy” and select “Accessibility”Ĥ. Click the Apple Logo icon in the upper left corner of your screen, and select “System Preferences”ģ. If you did not operate correctly in the above step, MacOS will not prompt again, so please do it manually:ġ. Please choose “Open System Preferences” and add Remote Mouse to Accessibility. The first time that you use Remote Mouse under an updated version of MacOS, you will be prompted to grant access. Check this video or follow the below instructions to set up. You can check if there is a new version available by opening to the desktop app window, clicking “About” and click “Check clicking “check for update”.ĭue to the updated system mechanism, you must grant access for Remote Mouse so that the app can work properly. If you are using a Windows computer, and just updated the mobile app, please also update the Windows desktop app to the latest. I can’t move the mouse cursor on my computery? (Windows) For iPhone, please make sure that Remote Mouse is allowed to access local WiFi in “Settings > WLAN > Apps Using WLAN & Cellular”.Ģ. You can go to Settings of your mobile device, find and click on the currently connected Wi-Fi, select “Forget this network” to reset the Wi-Fi, and then reconnect.Ĩ. Some router settings may affect connection. If you have successfully connected to this computer before, you can also try to connect via “History”.ħ. Try manually connecting by scanning QR code or entering computer’s IP address, which both can be found on the Remote Mouse desktop app.Ħ. Your mobile device and computer are connected to the same Wi-Fi.ĥ. The Wi-Fi option of your mobile device is turned on.Ĥ. Your computer’s firewall or any other anti-virus software is not blocking Remote Mouse.ģ. Make sure that the Remote Mouse desktop app is running rightly on your computer.Ģ. Please refer to the following steps for troubleshooting:ġ.
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